Room of Choice Delivery
With NXTPoint Final Mile, have peace of mind your customers will get an exceptional experience with every delivery. Our highly trained two-person delivery teams carefully place furniture, appliances, electronics and other oversized goods into your consumer’s room of choice, offering flexibility to choose exactly where their products are delivered.
All our last mile deliveries are supported by our innovative tracking and management technology, Synoptic, which gives you more control over the final mile process with increased visibility that leads to a better experience for your customers.
- Delivery to the room of consumer’s choice, including navigating stairs
- Flexible schedule window
- Point of delivery signature required
- Real-time delivery tracking
The NXTPoint Advantage
More Visibility into Room of Choice Final Mile Delivery
Our proprietary last mile delivery technology, Synoptic, gives you more visibility into the last mile delivery process to know when room of choice deliveries are scheduled, in-transit and complete. With Synoptic, you get faster issue resolution with real-time exception management leading to a higher level of customer satisfaction and reduced customer service expense.
We Care for Your Customers
By operating as an extension of your team, and using trained, highly skilled professionals, we ensure better customer experiences and handle each delivery with respect, care and efficiency. Backed by our parent company, Suddath®, we have over 100 years of experience successfully going into very personal spaces like people’s homes and businesses. Beyond proper delivery techniques, our teams are trained on soft skills to improve the overall customer service experience including greeting customers, respecting each home or place of business, and ultimately delivering the highest level of service to your customers.
Flexible Delivery Options
Give your customers stress-free delivery with the flexibility to select the most convenient room in their home or place of business to deliver oversized goods. At NXTPoint Final Mile, we understand there can be challenges in delivering heavy, oversized goods and all customers cannot move heavy items. By offering room of choice delivery, you ensure products are delivered to the intended area of their home or business.
Room of choice delivery gives customers the option to select one room where last mile carriers can deliver oversized packages.
No, room of choice delivery does not include removal of packaging, assembly, or setup. Our white glove delivery offers an extended menu of services including assembly or installation, deluxing and removals.
Yes, using our proprietary Synoptic technology, we track and record all deliveries using customer signature for room of choice delivery.
Yes, a signature from someone 18 years or older is required at delivery.