White Glove Delivery Service
At NXTPoint Final Mile, we provide full-service white glove delivery for oversized goods including furniture, mattresses, appliances, exercise equipment and electronics. Our broad menu of white glove delivery services gives you the ability to choose exactly what’s right for your customers with options for assembly, deluxing, removals and more.
Through our proprietary Synoptic technology, you get more control over last mile deliveries and your customers get a better experience with real-time exception management, digital signature confirmation and in-depth assembly instructions to ensure our teams are always prepared. All our delivery teams also receive hands-on training, so your customers are always getting professionals who have the tools, skills and knowledge to properly assemble oversized products.
- Delivery to the room of consumer’s choice including assembly, packaging removal, deluxing, removals and minor furniture repair
- Flexible delivery window
- Signature required
- Real-time delivery tracking
The NXTPoint Advantage
Broad Menu of White Glove Delivery Services
From transit to installation, we provide an elevated white glove delivery experience in your customers home or place of business. Our range of final mile white glove delivery services includes:
- Assembly
- Deluxing
- Furniture repair
- Removals
- Reverse logistics
Faster Issue Resolution for White Glove Final Mile Delivery
Through our Synoptic technology we give you more control over your last mile white glove deliveries with easy access to see exactly where products are and when they’ve been successfully delivered. By automating exceptions in real time, Synoptic ensures issues are tracked, monitored and resolved in a fraction of the time it takes other final mile delivery companies. This leads to faster resolutions and a better customer experience.
Caring for Your Customers
Whether it’s a white glove furniture delivery, assembly of new exercise equipment or delivery and removal of a mattress, our professionals understand every time they enter a consumers’ home or place of business they represent your brand. That’s why we hire only the best personnel and train them in the proper techniques for handling high-value items, as well as the equally important aspects of customer service and soft skills to ensure your brand is well represented through the last mile delivery process.
Expert Last Mile Assembly
Proper last mile assembly is critical to a positive customer experience. At NXTPoint Final Mile, we provide in-depth training and assistance to ensure our delivery teams know exactly how to assemble each product. Our proprietary technology helps better prepare our teams for each final mile delivery and assembly, and our hands-on training program, NXTPoint University, means you’re getting professionals who have the tools, skills and knowledge to properly assemble oversized items.
FAQs
White glove delivery of oversized goods can include assembly, installation, deluxing, furniture repair, removals and reverse logistics of products like furniture, mattresses, appliances, exercise equipment and electronics.
Yes, in addition to delivering packages inside the home or business, our team of experienced professionals provides white glove assembly service and installation for customers.
Yes, after seamless assembly and white glove installation, excess packaging material is removed for a hassle-free customer experience.
Yes, to best serve our customers we offer a variety of final mile delivery solutions based on their needs including to-the-door delivery, threshold delivery, and room of choice delivery.
