Last Mile Delivery Solutions FAQs
Last Mile Delivery Solutions FAQs

Final Mile Delivery

The last mile delivery process, in many cases, is the final leg of the transportation of goods to an end consumer or business. It includes the shipping of items from their point of origin to a warehouse or distribution partner to then execute this last mile delivery service. Last mile delivery can include special services such as inside delivery, assembly, installation, or debris removal depending on service level, however, all last mile deliveries have a driver team providing customer service while representing your brand. At NXTPoint, our customers can assure consistency in this process with expertise in heavy goods such as furniture, mattresses, appliances, exercise equipment and other commodities that may require special handling. Above all, NXTPoint Final Mile understands we are an extension of your brand, and delivers an exceptional customer experience at every stage of the process.

Learn more about our last mile services.

NXTPoint Final Mile offers a variety of services from comingled or multi-client solutions to dedicated final mile services to best meet our customer’s needs. NXTPoint Final Mile’s robust combination of owned assets and partner delivery network gives our customers the ability to plug into existing freight flows with other like commodity customers, while our best-in-class recruiting, and driver retention programs make the assembly of a dedicated home delivery fleet configurable to each individual client.


To-the-Door Delivery

To-the-door delivery is a contactless transportation of products from facility to the front entrance of a consumer’s home or place of business.

Through our proprietary Synoptic last mile technology, packages can be tracked and managed in transit. Upon delivery, photo confirmation is uploaded into Synoptic, and customers are alerted with a notification confirming the destination, time and location.

One of the best features of Synoptic is real-time, visible access into the last-mile journey. At drop-off, the transporter takes a photo of the package and instantly uploads it to your personalized dashboard.

Learn more about our to-the-door delivery services.

Threshold Delivery

Threshold delivery is a type of final mile delivery where packages are placed in the first dry area of a home or business, such as the lobby of a commercial building, a garage, or foyer of a residence.

Through our last-mile tracking technology platform, Synoptic, our team of delivery experts digitally obtains signatures, sending proof of delivery details directly to your personalized Synoptic dashboard for easy one-step tracking.

Learn more about our threshold services.

Room of Choice Delivery

Room-of-choice delivery gives customers the option to select one room where last mile carriers can deliver oversized packages.

No, room-of-choice delivery does not include removal of packaging, assembly, or setup. Our white glove delivery offers an extended menu of services including assembly or installation, deluxing and removals. 

Yes, using our proprietary Synoptic last mile technology, we track and record all deliveries using customer signature for room of choice delivery. 

Yes, a signature from someone 18 years or older is required at delivery.

Learn more about our room-of-choice services.

White Glove Delivery

White glove delivery of oversized goods can include assembly, installation, deluxing, furniture repair, removals, and reverse logistics of products like furniture, mattresses, appliances, exercise equipment and electronics.

Yes, in addition to delivering packages inside the home or business, our team of experienced professionals provides white glove assembly services for consumers.

Yes, after seamless assembly, excess packaging material is removed for a hassle-free customer experience.

Learn more about our white glove services.

Reverse Logistics

Yes, we can haul away old or used products when delivering new products to your customers.

We offer several options when collecting returned products. We can store it locally in one of our over 100 warehouses around the nation, we can ship it back to your warehouse, we can send it directly to the manufacturer or we can dispose of the product. For furniture, we offer onsite minor repair services in many of our warehouses as well.

NXT Point Final Mile

Schedule a consultation with a last mile expert today!