Last Mile Experts That Care for Your Customers
At NXTPoint Final Mile, we understand that each time we go into your customers home for a last mile delivery, we’re representing your business. That’s why we protect your brand and ensure a positive customer experience by operating as an extension of your team using highly skilled and trained last mile experts who handle each delivery with respect, care and efficiency.
To better serve your brand, our customer care representatives are dedicated to your company, ensuring you’re easily able to talk to a professional that fully understands the particulars of your brand to quickly resolve any issues.
Keep Your Customers Happy
Your customers judge your company by our people. Because of this, we hire the best personnel and train them in the proper techniques for handling high-value items, as well as the equally important aspects of final mile customer service and soft skills to ensure your brand is well represented through the last mile delivery process.
“This could not have been a better experience. Delivery was under difficult circumstances (mud everywhere from recent storms). The team took extreme care to keep our new home clean and undamaged. Would highly recommend.”
Living Our Values
At NXTPoint Final Mile, we believe in living our values every day. The way we treat people is reflected in our interactions with each other, our customers, partners and the communities we serve.
We foster an environment of trust through our integrity and always doing the right thing the right way. We fulfill our promises to each other and our customers by being reliable, transparent and trustworthy.
We care about each other, our customers, partners and community. We provide a caring and safe environment that supports our employees’ growth, development and well-being.
We strive to innovate, inspiring and encouraging passionate and creative ideas that solve customer problems and improve how we work.
We win together, as one team around the globe, respecting and encouraging the perspectives of others, with full commitment to each other, our customers and our common success.
We are agile and flexible. We think and act quickly to creatively solve unique customer and employee challenges, while readily adapting to changing market needs.